Introduction
At Ironclad Tools, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please review the information below to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. You must initiate the return or exchange within 15 days of receiving your order.
Note: Due to the nature of certain products, some items are non-returnable. These include:
- Welding Tools
- Stationary and Workshop Tools
Returns & Exchanges Process
Follow these steps to return or exchange an item:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
- Receive Instructions: We will provide you with the return address and any additional instructions.
- Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping service.
- Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.
Refunds
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
Exchanges
If you need to exchange an item, we will ship the replacement item once the original item is received and inspected. Shipping costs for exchanges will be covered by Ironclad Tools.
Return & Exchange Request Template
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Contact Us
If you have any questions or need further assistance, please contact us at:
Email: [email protected]
Address: 2304 Pearcy Avenue, Sheboygan Falls, US 53085