About Ironclad Tools
Who is Ironclad Tools?
Ironclad Tools is a trusted provider of high-quality tools, catering to both professional tradespeople and DIY enthusiasts. We offer a wide range of products, including clamping tools, manual woodworking tools, screwdriving tools, and more.
What is the website’s style?
Our website is designed with a professional and user-friendly interface, focusing on ease of navigation and clear product categorization. We aim to provide a seamless shopping experience for our global customer base.
Product Information
What types of tools does Ironclad Tools offer?
We offer a variety of tools, including:
- Clamping Tools and Pliers
- Manual Woodworking Tools
- Screwdriving Tools
- Stationary and Workshop Tools
- Welding Tools
- Workshop Vacuums
Are the tools suitable for both professionals and DIYers?
Yes, our tools are designed to meet the needs of both professional tradespeople and DIY enthusiasts. We ensure that our products are durable, reliable, and easy to use.
Shipping and Delivery
What are the shipping options available?
We offer two shipping options:
- Standard Shipping: Delivered via DHL or FedEx, with a flat rate of $12.95. Delivery typically takes 10-15 business days after dispatch.
- Free Shipping: Available for orders over $50, delivered via EMS. Delivery typically takes 15-25 business days after dispatch.
Do you ship worldwide?
Yes, we ship globally except to Asia and certain remote areas due to logistical constraints.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with a tracking number once your package is on its way.
Returns and Refunds
What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receipt. The item must be in its original condition and packaging. For more details, visit our Returns & Refunds page.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
Payment Methods
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
What are your business hours?
Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST).
Account Management
How do I create an account?
You can create an account during the checkout process or by visiting the registration page on our website.
What are the benefits of having an account?
Having an account allows you to track your orders, save your shipping addresses, and view your order history for a more personalized shopping experience.
Additional Information
Where is Ironclad Tools located?
Our company is located at 2304 Pearcy Avenue, Sheboygan Falls, US 53085.
Can I visit your physical store?
Currently, we operate exclusively online. However, you can always reach out to us via email for any inquiries.